FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Excellent sales and operation team

With over 15 years of service experience, our sales and operations team can provide you with the best service at all times, so you don't have to worry about orders or products.

Superb ability to serve customers

We have worked with many quality distributors and dealers through whom our products are sold all over the world.

Own factory.

With our own factory, we can guarantee the high quality of our products, and we will provide you with the best service, whether it is delivery time, technical support or quality control.

Complete production supply chain.

We have a good relationship with many raw material suppliers to ensure that any part of the product and any material can get the best quality guarantee.

OEM & ODM Acceptable

Customized sizes and shapes are available. Welcome to share your idea with us, let’s work together to make life more creative.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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